Africaribana Go Cancellation Policy

At Africaribana Go, we understand that plans change, and we aim to make the order cancellation process as smooth as possible. Please read the following policy to understand the conditions and procedures for cancellations.

Eligibility for Cancellation

1. Before Dispatch:

- Orders can be canceled without penalty if the request is made before the order is dispatched.

- Dispatch notifications are sent via email or SMS; cancellations must occur prior to receiving this notification.

2. After Dispatch:

- Once an order has been dispatched, cancellations are no longer allowed.

- Customers may initiate a return request after receiving the order as per our Refund Policy.

3. Perishable Items:

- Orders containing perishable goods cannot be canceled once they are being prepared for delivery.

- Refunds or credits for perishable items will only be provided if the item is damaged or incorrect upon delivery.

How to Cancel an Order

1. Via Website/App:

- Log into your Africaribana Go account.

- Navigate to "My Orders" and select the order you wish to cancel.

- Click "Cancel Order" and follow the prompts to confirm your cancellation.

2. Via Customer Support:

- Contact our support team at [[email protected]](mailto:[email protected]) or (+1) 226-666-3829 .

- Provide your order details and reason for cancellation.

Refunds for Canceled Orders

1. Eligible Cancellations:

- Refunds for eligible cancellations will be processed within **5-7 business days**.

- Refunds will be issued to the original payment method used during checkout.

2. Non-Refundable Items:

- Certain items, such as customized or perishable products, may not be eligible for refunds.

- Check the product description or contact our support team for specific exclusions.

Order Modifications

- If you need to change your order (e.g., address, items, or delivery date), contact our support team immediately.

- Modifications can only be made if the order has not yet been dispatched.

Late or Missing Refunds

- If you have not received your refund within the stated timeline, please:

1. Check your bank account or payment method for updates.

2. Contact your bank or payment provider, as processing times can vary.

3. Reach out to Africaribana Go customer support for assistance.

Africaribana Go’s Commitment

We are dedicated to ensuring a seamless shopping experience. If you encounter any issues with cancellations or have further inquiries, please do not hesitate to contact us. Thank you for choosing Africaribana Go!