Effective Date: 1/2/2025
This Shipping, Delivery and Pickup Policy outlines how orders are fulfilled on the Africaribana Go platform, operated by Africaribana Businesses INC.
Africaribana Go connects customers with independent restaurants, grocery vendors, and delivery partners. This policy explains how orders are delivered or picked up and the responsibilities of each party.
By placing an order through Africaribana Go, users agree to the terms outlined in this policy.
Africaribana Go operates as a technology marketplace platform connecting customers, vendors, and independent delivery partners.
Africaribana Go does not prepare food, manufacture products, or operate restaurants or grocery stores.
Orders are prepared by independent vendors and may be delivered by independent delivery partners.
Delivery availability may depend on:
• Vendor location
• Customer location
• Delivery partner availability
• Operational hours of vendors
Certain vendors may only offer delivery within specific geographic areas.
If delivery is not available for a particular location, customers may select the pickup option where available.
Estimated delivery times are displayed during checkout.
Delivery time estimates may vary depending on:
• Vendor preparation time
• Traffic conditions
• Weather conditions
• Order volume
• Driver availability
Estimated times are not guaranteed.
Africaribana Go is not responsible for delays caused by factors outside of its control.
Delivery fees may vary depending on:
• Distance between vendor and customer
• Order size
• Vendor delivery policies
• Platform service fees
All applicable delivery charges are displayed during checkout before the order is confirmed.
Vendors are responsible for preparing orders accurately and within the estimated preparation time.
Vendors must ensure that:
• Orders are packaged securely
• Items are properly labeled
• Food safety standards are followed
Delays in preparation may affect delivery times.
Once an order is prepared, it may be assigned to an available delivery partner.
Delivery partners may:
• Pick up the order from the vendor
• Transport the order to the customer’s location
• Confirm delivery through the platform
Delivery partners operate independently and are responsible for completing deliveries safely and professionally.
Customers must ensure that:
• Delivery addresses are accurate
• Contact information is correct
• Someone is available to receive the order
If a delivery partner cannot complete delivery due to incorrect information or customer unavailability, the order may be marked as delivered.
Refunds may not be available in such situations.
Delivery partners may perform contactless deliveries when requested or when required.
In these cases, orders may be:
• Left at the door
• Left at a reception desk
• Placed at a designated delivery location
Delivery confirmation may include delivery photos or delivery confirmation logs.
Customers experiencing delivery issues should contact Africaribana Go support as soon as possible.
Delivery issues may include:
• Delayed deliveries
• Missing items
• Incorrect orders
Resolution may include refunds, replacements, or credits depending on the situation.
A delivery may be considered failed if:
• The delivery address is incorrect
• The customer cannot be reached
• The customer is unavailable to receive the order
If delivery fails due to customer error, refunds may not be issued.
Responsibility for an order transfers to the customer once:
• The order has been successfully delivered, or
• The delivery partner confirms delivery at the specified address.
Africaribana Go is not responsible for loss or damage occurring after delivery confirmation.
When customers choose the Pickup option, they agree to collect their order directly from the vendor’s physical location.
Africaribana Go facilitates the transaction but does not participate in the physical handoff of orders.
Vendors are responsible for:
• Preparing the correct order
• Packaging the order appropriately
• Verifying that the correct customer receives the order
Vendors may verify the customer by requesting:
• Order confirmation number
• Customer name on the order
• Order receipt from the platform
Customers must:
• Arrive within the estimated pickup time
• Provide order confirmation details
• Verify the order before leaving the vendor location
Customers are encouraged to check their order before leaving the vendor location.
Responsibility for the order transfers to the customer once:
• The vendor hands the order to the customer, or
• The vendor confirms the order has been picked up.
After pickup confirmation, Africaribana Go and the vendor are not responsible for:
• Lost orders
• Missing items not reported at pickup
• Damage occurring after pickup
Orders should be collected within the estimated pickup window.
If orders are not collected within a reasonable time, vendors may:
• Mark the order as completed
• Discard perishable items
Refunds may not be available for orders that were prepared but not collected.
Africaribana Go may investigate pickup disputes using:
• Vendor order confirmation logs
• Vendor dashboard records
• Order timestamps
Customers found abusing the pickup system may face:
• Refund restrictions
• Account suspension
• Permanent removal from the platform
Africaribana Go acts solely as a technology platform connecting independent vendors, customers, and delivery partners.
Africaribana Go shall not be liable for disputes arising after delivery or pickup confirmation.
For delivery or pickup support, please contact:
Africaribana Businesses INC
Email: support@africaribana.com
Website: www.africaribana.com
