Africaribana Go Shipping Policy
At Africaribana Go, we aim to deliver your orders promptly and efficiently. Our Shipping Policy outlines the procedures, timelines, and costs associated with our delivery service.
Shipping Areas
We currently deliver to locations across Canada. Please ensure your address is within our serviceable areas when placing your order.
Delivery Timelines
1. Standard Delivery:
- Orders are typically delivered within 1-3 business days.
- Delivery times may vary based on your location and order volume.
2. Same-Day Delivery:
- Available for orders placed before [specific cutoff time, e.g., 2 PM].
- Deliveries are completed within the same day for eligible items and locations.
3. Scheduled Delivery:
- Customers can select a preferred delivery date and time during checkout for convenience.
Shipping Fees
1. Flat Rate Shipping:
- A flat shipping fee of $10 is applied to all orders.
- Multiple vendors in one order may incur separate shipping fees, as items are shipped from individual vendor locations.
2. Free Shipping:
- Free shipping is available for orders above $[minimum amount, e.g., 100 CAD].
- Eligibility may vary depending on promotions or specific vendors.
3. Special Shipping Fees:
- Additional fees may apply for remote or hard-to-reach areas. These fees will be displayed at checkout.
Order Tracking
- Customers will receive a tracking number via email or SMS once their order is dispatched.
- Use the tracking number to monitor the progress of your delivery in real time.
Missed Deliveries
1. Failed Delivery Attempts:
- If delivery is unsuccessful due to incorrect address information or unavailability, our delivery team will contact you to reschedule.
- Additional fees may apply for rescheduled deliveries.
2. Order Pickup:
- If rescheduling is not possible, orders may be held at a designated pickup point for a maximum of 3 days.
- Unclaimed orders will be returned, and refunds will be processed per our Refund Policy.
Perishable Goods
- For perishable items, deliveries must be received upon arrival to ensure quality and freshness.
- Africaribana Go is not responsible for the spoilage of items due to delays caused by unavailability at the delivery address.
Delivery Issues
1. Delayed Deliveries:
- In case of delays, customers will be notified immediately via email or SMS.
2. Lost or Damaged Packages:
- Report any issues with your delivery (e.g., missing, damaged, or incorrect items) within 24 hours of receiving your order.
- Contact our support team at [[email protected]](mailto:[email protected]) or (+1) 226-666-3829 for assistance.
Our Commitment
Africaribana Go is dedicated to providing reliable and timely delivery services. If you encounter any issues or have specific shipping requirements, don’t hesitate to reach out to our support team.
Thank you for choosing Africaribana Go!
