Effective Date: 2/1/2025
Africaribana Businesses INC (“Africaribana”, “we”, “our”, or “us”) operates the Africaribana Go platform, including its website, mobile applications, vendor systems, and delivery coordination services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when individuals use the Africaribana Go platform.
By using Africaribana Go, you consent to the collection and use of your information as described in this Privacy Policy.
This Privacy Policy applies to all users of the Africaribana Go platform, including:
• Customers placing orders
• Restaurants and grocery vendors listing products
• Delivery partners fulfilling orders
• Visitors browsing the platform
This policy complies with Canadian privacy legislation including Personal Information Protection and Electronic Documents Act (PIPEDA).
Africaribana may collect personal information necessary to operate the platform.
When creating an account or placing an order, we may collect:
• Full name
• Email address
• Phone number
• Delivery address
• Billing address
• Order details
• Payment information
Vendors and delivery partners may also provide:
• Business name
• Business address
• Bank account details for payouts
• Government identification where required
When you use the platform, we may automatically collect:
• IP address
• Device information
• Browser type
• Location information (for deliveries)
• Platform usage activity
• Order history
This data helps improve platform performance and security.
We use personal information to operate and improve Africaribana Go.
This includes:
• Processing customer orders
• Facilitating communication between customers, vendors, and drivers
• Managing vendor storefronts
• Coordinating delivery services
• Processing payments and payouts
• Detecting fraud or suspicious activity
• Improving platform functionality
We may also use information to provide customer support.
Payments on Africaribana Go are processed through secure third-party payment processors.
Africaribana does not store full credit card numbers.
Payment providers handle payment processing according to their own privacy and security standards.
Africaribana may share limited information when necessary to operate the platform.
When a customer places an order, vendors receive:
• Customer name
• Order details
• Delivery instructions
This information is necessary for order preparation.
Delivery partners receive information needed to complete deliveries:
• Customer name
• Delivery address
• Phone number (where necessary)
Africaribana may share information with trusted third-party providers that assist with:
• Payment processing
• Cloud hosting
• Analytics services
• Customer communication tools
These providers are required to protect personal data.
Africaribana Go may use cookies and similar technologies to:
• Remember user preferences
• Improve website performance
• Analyze platform traffic
Users can adjust browser settings to disable cookies, although this may affect platform functionality.
Africaribana takes reasonable measures to protect personal information including:
• Secure servers
• Encryption of sensitive data
• Restricted access to personal information
• Monitoring for unauthorized access
While we strive to protect personal information, no internet transmission can be guaranteed to be completely secure.
Africaribana Go may collect and process location information in order to operate delivery services and improve the efficiency of the platform.
Location data may be collected from:
• Delivery partners
• Customers placing delivery orders
• Devices used to access the Africaribana Go platform
Location tracking may occur while the Africaribana Go application is open or actively being used.
Delivery partners using the Africaribana Go platform may be required to enable GPS location services while performing deliveries.
Location information may include:
• Real-time geographic location
• Delivery route data
• Pickup and drop-off coordinates
• Travel distance and estimated arrival times
This information allows Africaribana Go to:
• Assign deliveries to nearby drivers
• Provide customers with real-time delivery tracking
• Improve delivery efficiency
• Ensure delivery accuracy and order completion
Location tracking may continue during active delivery assignments.
Customers placing delivery orders may provide location information including:
• Delivery address
• GPS-based location data from their device
• Map coordinates used to identify delivery destinations
Location data is used solely for:
• Determining delivery eligibility
• Assigning nearby vendors and drivers
• Improving delivery route efficiency
• Providing order tracking updates
Customers may disable location services in their device settings, although this may limit certain delivery features.
Restaurants and grocery vendors may provide location data including:
• Business address
• Pickup coordinates for drivers
This information helps ensure accurate order routing and delivery logistics.
Africaribana Go uses location data to:
• Match delivery partners with nearby orders
• Provide real-time order tracking for customers
• Optimize delivery routes
• Prevent delivery fraud
• Improve platform logistics
Location data may also be used for internal analytics and operational improvements.
Location information may be shared with:
• Customers tracking their deliveries
• Delivery partners fulfilling orders
• Vendors preparing orders for pickup
Africaribana may also share location data with trusted service providers that support mapping, routing, and logistics systems.
These providers are required to maintain strict confidentiality and data protection standards.
Location data may be stored for a limited period to:
• Maintain delivery records
• Investigate delivery disputes
• Improve delivery services
After this period, location information may be anonymized or deleted.
Users can manage location permissions through their device settings.
Customers and delivery partners may disable location services at any time, although certain features of the Africaribana Go platform may not function properly without location access.
Africaribana takes reasonable measures to protect location data including:
• Secure transmission protocols
• Restricted internal access
• Monitoring systems to prevent misuse
Location data is used only for legitimate operational purposes.
Africaribana handles location information in accordance with Canadian privacy regulations including Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
Users may contact Africaribana to request information about how their data is used.
Africaribana retains personal information only as long as necessary to:
• Provide services
• Maintain transaction records
• Comply with legal obligations
Account information may be retained for operational or regulatory purposes even after account closure.
Users have the right to:
• Request access to personal information we hold
• Request corrections to inaccurate information
• Request deletion of certain personal data where permitted by law
Requests may be submitted using the contact information listed at the end of this policy.
Vendors and delivery partners who receive customer information through Africaribana Go must:
• Use customer data only for fulfilling orders
• Protect the confidentiality of personal information
• Not store or reuse customer data for unauthorized purposes
Misuse of customer information may result in removal from the platform.
Africaribana Go is not intended for use by individuals under the age of 18.
We do not knowingly collect personal information from minors.
Africaribana may use cloud service providers located outside Canada.
When this occurs, personal information may be stored or processed in other jurisdictions.
Africaribana ensures that service providers maintain appropriate security safeguards.
Africaribana may update this Privacy Policy periodically.
Updated versions will be posted on the platform with a revised effective date.
Continued use of the platform after updates indicates acceptance of the revised policy.
For questions regarding this Privacy Policy or personal data requests, please contact:
Africaribana Businesses INC
Email: support@africaribana.com
Website: www.africaribana.com
